...is one of my favorite things. And I just did it again.
Got my monthly cable/internet bill, noticed it had gone up by $35, figured that the promotion I had had finally ended. Called Comcast. Heard that I would have to wait 20-30 minutes. Figured, "What the heck" and got some multitasking done while I waited. Got transferred three times but finally got connected to someone who gave me a better package (again, for 12 months) for $40 less and credited my account for the bigger payment I just made. This is (I think) the third time I've done this when a promotion has ended. I know people complain about Comcast, but this makes me very happy!
We are here to help! I am happy to know we were able to work something out for you.
ReplyDeleteMark Casem
Comcast Corp.
National Customer Operations
We_can_help@cable.comcast.com
Awesome! And you got an official Comcast response! Wow!
ReplyDeleteI thought that was kind of "big brother is watching you," but also kind of cool. :)
ReplyDeleteThanks for posting about this Heidi.We just got money off of our bill thanks to your blog.We were not aware that comcast would even do that.....
ReplyDeleteI agree with you about the big brother thing as well though.I just kind of felt like I was in a "1984" scene reading that response lol!